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Delivery & Returns

Delivery

Upon submission of your order, your payment card or PayPal account will be charged for the full value and you will receive an order confirmation email at the email address that you provided. Please ensure that you have entered the correct email address upon registering with us.

All stock is subject to availability and Pineapple reserves the right to refuse or restrict any order.

We know from customer feedback that when you order online you want the item as quickly as possible. For that reason, we despatch all of our orders promptly. If you purchase during the day your order will be picked and packed and ready for despatch on the following working day.

If there are any delays in despatching the order within 5 working days we will contact you by email to inform you.

UK Orders

Our standard delivery price per order is £3.95 for most items. Delivery of some fitness equipment will cost £6.95 via our nominated courier, including any other items you order at the same time and with some large orders your delivery costs may be higher than the standard cost. We reserve the right to contact you if we need to charge you a higher amount. You may cancel your order if the new delivery costs are not agreeable.

We use Hermes for our deliveries within the UK. You will receive a parcel tracking code from Hermes, which will enable you to track, your order; please enter your correct email address when you place your order.

Please allow up to 5 days for despatch of your order, and 2-3 days for delivery after despatch. If you have not received your order within 10 working days then please contact us and we will track it with Hermes.

Hermes will always leave a "While you were out" card so that you can arrange re-delivery if you were out when they attempted delivery. If a courier is unable to deliver a parcel after a few attempts, it will be sent back to us. We will then apply a charge of £3.95 (or the postage cost charged by Hermes, whichever is the greatest) to cover the costs we have incurred trying to deliver your parcel.

Parcels are not classed as missing until 15 working days after the expected delivery date. At this point we would send a replacement if it has still not arrived although you will normally be expected to complete a non-receipt declaration form from us to help prevent fraudulent claims.

International Orders

International orders can only be delivered to the address where your payment card is registered. Orders to international addresses may take up to 2 or 3 weeks to arrive.

  • Europe: £8.00
  • World Zone 1 and World Zone 2 Countries: £15.00

With large orders your delivery costs may be higher than the standard cost. We reserve the right to contact you if we need to charge you a higher amount. You may cancel your order if the new delivery costs are not agreeable.

Important: Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information.


Europe

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine and Uzbekistan.

World Zone 1: 

Brazil, Brunei, Canada, China, India, Japan, Kuwait, Malaysia, Mexico, New Zealand, South Africa, South Korea and USA.

World Zone 2:

Australia, Fiji, New Zealand, Republic of Singapore and Macao.

Returns & Exchanges

Please be aware that we DO NOT offer exchanges.

Pineapple offers Free UK Returns

Click the following link to initiate a Free return of your Pineapple order in the UK via Royal Mail:

http://www.royalmail.com/track-my-return/create/342

Once you have completed the return form online, you will be presented with a completed free address label that you must print and attach to the return package. 

Please use ONLY the address printed on the returns label for all items you would like to return.

Obviously, we hope you will love your purchase, but if it is not quite right you may return it within 14 days from the date of receipt of your items for a refund. For hygiene reasons we do not offer refunds on underwear, swimwear or jewellery. This is in addition to your statutory rights.

Please return products in their original packaging with a completed Returns Form. A Returns Form will be included with each order that you receive from Pineapple, excluding any digital products. The products must be unused with their pink label and white product label intact. We offer free returns within the UK for online orders. 

The parcel must be posted in person at a post office. Please ensure you keep your proof of postage until you are in receipt of your refund. Free returns weight limit 5kg.

Delivery charges are non-refundable on returned orders. Refunds will be made via the original form of payment used.

Please allow 3 weeks for your return to be processed. If you believe you have received an item which may have a manufacturing fault, please complete the Returns Form and send the item back to us and specify that you would prefer a refund.

If you decide to return an item which was part of a qualifying order for a FREE item or FREE gift, the free gift must accompany the return to receive a refund to the payment method used.

DVDs

You may return any un-opened DVD for a full refund. Items that have been opened are not returnable unless they are faulty.