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Terms & Conditions

The Website

By using this website you agree to the terms and conditions as listed below. Furthermore you acknowledge that the terms and conditions are updated regularly and that it is your responsibility to check for updates. The website is owned and operated by Pineapple and operates under UK law. All prices shown on the website are displayed inclusive of VAT where applicable.

Site Content

All rights in this website are owned by Pineapple. Any use of this website other than for your own personal non-commercial use is prohibited without the permission of Pineapple. The names, logos and taglines identifying Pineapple’s products and services are proprietary marks of Pineapple or its subsidiaries.

Information Accuracy

While we try hard to ensure the accuracy of the information displayed on the website, neither Pineapple, nor its information contributors can be held responsible for the accuracy of the information found on the site. The reproduction of colours on our site is as accurate as the photographic process will allow. Your monitor settings can also alter the appearance of products further. If any errors are discovered we reserve the right not to accept the order, in which case we will contact you to find out how you would like to proceed.

Computer Damage

Pineapple make every effort to ensure that this website is free from viruses or anything that could damage your computer. It isyour responsibility to make sure you have taken precautions to protect your computer from damage.

Delivery Charges

Delivery charges cannot be refunded unless the item you receive is faulty or incorrectly dispatched. Please visit Delivery & Returns for more information.

Acceptance Of Your Order

We reserve the right not to accept your order and payment for any reason. Upon submission of your order, your credit card will be charged for the full value and you will receive a order confirmation email at the email address you provided. Only upon shipment of your order is that confirmation that your order has been accepted. If we decide not to accept your order we will refund your initial form of payment as soon as possible.

Order Cancellation

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any items from the time of placing the order up to 7 days after despatch of the delivery. This does not apply to items that cannot be returned for hygiene reasons. Order cancellations must be made by email, quoting your order number through our Contact Us page. If we have already shipped your order you will need to package the relevant items and send them back to us within 14 days of despatch. Please do not open any sealed packaging or try on the items.The parcel is your responsibility until it arrives at our warehouse so you may want to get proof of postage and insure it appropriately. Delivery charges are non-refundable once the order has been shipped. Once we have received the item we will credit your card accordingly.


Pineapple is a registered data user under the Data Protection Act and observes the code of practice covering the use of personal data. We collect your information to keep in contact with you while we process your order and send you our newsletter if you have subscribed to it.We will not share your data with any third parties unless required to do so by law.