Frequently asked questions (FAQ) - Online Shopping

Yes, please log in to your account and change details such as delivery address, password etc. Please note that delivery address for an order already placed cannot be changed, but any change to delivery address made will be reflected on future orders. Please contact us if you require assistance with editing any of your details.

We accept all payments made from major credit/debit cards (including American Express) and payments made from PayPal, Amazon, and ApplePay. If you wish to speed up the payment process you can opt in to our “One Click” payment service when checking out.

Please check your junk/spam email folder in case your notification got lost. We always send a confirmation email immediately after your order has been placed. Please contact us if you have not received your confirmation email.

Currently, due to limitations on available courier services, we are not delivering overseas and are unable to take orders with a non-UK delivery address. We will update this as soon as services return to normal.

Due to limitations caused by the current health alert, your order may not be dispatched for 10 days after the date of the order.  The majority of UK orders will take approximately 4 working days to be delivered from the day of order, unless an express postage has been selected. We aim to dispatch all orders within 1 working day of the order being placed however there can sometimes be unavoidable delays. Please note that during busier times, although all efforts are put in to facilitate a quick service, orders may take a few days longer than our usual 4 days to be delivered. Please note that international deliveries may take 2-3 weeks to arrive and are possibly subject to Customs and Import Duties which may delay the order further. Click here to read our Covid19-related updates.

You can return your items within 30 days of your purchase for a full refund with the exception of face masks. Please note that the goods have to be returned in an unworn/perfect condition with all labels intact. In order to be processed, returned items must adhere to the following packaging requirements: Socks must be unworn and still have the tags attached. Please note that we cannot accept returns on jewellery, underwear and swimwear. Satin ties in layered tops are a temporary fixture and should be cut once you have decided to keep the garment. 

We offer FREE Royal Mail returns within the UK. Click here for more information on how to return items from your order.

Once an order has been placed on the website it is not possible to cancel the delivery or change products or update the delivery address. You can return your order within the cooling off period within 30days of receipt without penalty.

We offer FREE Royal Mail returns within the UK. Click here for more information on how to return items from your order.

Once we receive your item back, we will issue a refund against the original method of payment. You should receive a refund within 10 working days of posting the order back to us, however please contact us if this has been exceeded.

We do not offer exchanges on unsuitable items, however we do offer refunds and Free UK returns. If you are unsure of which size, colour or style to order we suggest that you buy several sizes/colours and return any unwanted items back to us for a refund (provided it is within 30 days of receiving them and that they are in an unworn/perfect condition – please see “How long do I have to return my order” above).

You will be able to track your parcel (UK orders only) with Royal Mail . You should receive your order within 10 working days (if placed in the UK) unless notified by us of otherwise. Please contact us if you are not in receipt of your order and we will raise a claim with Royal Mail. We will either refund you or re-send your order out, depending on your preference, once Royal Mail has accepted the claim. You may be required to fill in paperwork from Royal Mail confirming non-receipt before a claim is successful.

We would love to hear from you. Click to contact us for SHOPPING or STUDIO queries and we will get back to you as soon as we can. Please use your order number in the subject title in order to facilitate your query.

If you are a retailer or buyer interested in the Pineapple brand or you would like to discuss licensing opportunities with Pineapple, please contact Director for Business Development Yve Elliot-Nichols on 020 7379 8090.

The term 'Loopback' describes the particular knit that features loops on the underside of fabric commonly used for activewear.