Pineapple LIVE! FAQs

Yes! The Pineapple LIVE App is available on the Apple App store and on the Android App store. Click the icons below to download the LIVE App for your device.

 

Download the Pineapple LIVE app on the Apple app store Download the Pineapple LIVE app on the Android app store

If you book more than 4 hours ahead of the class, you will receive a confirmation email at the time of booking and then an email with a link to join the class 4 hours before the class. If you book the class within 4 hours of the class, you should receive one email with both your confirmation and the link to your class within 20 minutes of booking.

Most classes are £4-£6. A few classes are £7-£8.

Most teachers encourage students to share their camera so they can check to see if they are doing ok during class and so that students who are sharing their cameras don't feel alone.

However, if you do not want to share your camera, you do not have to. A friendly suggestion from teachers if you feel uncomfortable dancing in from of the camera is to share your camera at the beginning of class to say hello and then you can switch it off whilst you are dancing.

Classes are non-refundable. Any cancellations made outside of 24 hours of the class, you will be given 100% credit to your Pineapple LIVE account. Classes can be cancelled easily via the app and can also be done by logging into your account on the Pineapple website.

Yes. Classes are streamed via Zoom. Please note that the teacher may not be able to help with personal technical issues. For technical support, please email live@pineapple.uk.com

Sometimes, spam filters can keep emails from reaching the intended recipient. Please check your 'junk mail' folder. This email is sent from no-reply@zoom.us We recommend you add this email address to your contact list. Alternatively, contact us at live@pineapple.uk.com

All classes are streamed via Zoom. For the best customer experience, please download Zoom before your class. If you book more than 4 hours ahead of the class, you will receive a confirmation email at the time of booking and then an email with a link to join the class 4 hours before the class. If you book the class within 4 hours of the class, you should receive one email with both your confirmation and the link to your class within 15 minutes of booking.

Classes are available to book a livestream dance session up to 14 days in advance. You can book a class up to 5 minutes before the class starts.